Orders from outside of USA 

Please e-mail list of of items with the following information:

1- Name, address and contact phone number of buyer

2- Details of dispenser or part, giving name, model & part number

3- e-mail a picture of the part, if the model, part number or description is not known.

Our e-mail address is granita@rcn.com

4- Electric current used 120V or 230V; 50 or 60 HZ.

First option: Customers residing in UK, Europe, Canada, and Australia can order parts from the following online store, especially designed for accepting payment using PayPal or Credit cards. A limited selection of parts is listed on two pages of the following page link:

www.shop.partsguru.com

If a specific part is not listed, or when a specific country is not listed for shipments, please e-mail the details of the part and quantities required and the address where parcels have to be shipped. We will confirm if we can ship to the address and also advise availability of the part and e-mail to you the link to the page on the above web site. Using that link, you can order the parts online. The total cost of merchandise ordered will include the shipping charges. The total amount will not include local taxes or custom duties in the destination country.

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Second option: E-mail to us the list of part or parts you wish to order. We will e-mail to you a Proforma invoice including the shipping charges. You can then arrange payment, using PayPal or Credit cards. Payment by credit card is not accepted from selected countries.

Payment: We accept payment through PayPal or by Visa and Master Credit cards. Amercian Express payments can be made only through PayPal. Maximum limit of orders on Credit cards is US$500.00. Payments exceeding US$500.00 must be made via wire transfer into our Bank. We will notify the Bank details in our Proforma invoice. The currency exchange rates are applied by PayPal and Credit card gateways who process payments. We have no control over fluctuation in exchange rates. 

To pay by PayPal, log on to PayPal web site www.paypal.com. Click on "send money online" link. Fill in our e-mail granita@rcn.com for "Send money to." Enter the amount and the purpose why money is being sent. E-mail to us the Transaction ID number to track the payment and arrange shipment of merchandise. PayPal payments are delayed up to 15 days when ship to address is different from the billing address. PayPal will authenticate the remittance to prevent un-authorized use.

Shipping method: We use UPS and FedEx for shipment with tracking status. The International Priority Airmail parcel service is without any tracking back up. We will ship items using Postal service but do not accept responsibility for delays, damage or lost packages. We cannot follow up postal service delays or follow up claims process as laid down by postal insurance policy.

We cannot process or follow up claims for damage or loss in shipping. The picture showing the damage to the outer box and then internal contents of the box should be e-mailed to us for providing support to file claim. We will provide all information that may help buyers submit claims. Customers will follow up directly with Couriers.